It almost seems like a "catch-
Well, actually Microsoft Windows does this all the time. Windows Update.
Have a virus or malware? You can use sites that offer free virus checks to help. (choosing them carefully of course -
Driver updates. Free malware/spyware/virus programmes that you download and install.
No, I am thinking more of the sort of problem you tear your hair out to try and solve. Someone, somewhere has had this problem and they have solved it. Maybe their solution is online? In this case, it's best to have another computer to do the searching in case your first one is too far gone.
Here are some good steps to take:
(1)Choose your search engine terms very carefully. You can type full queries with question marks in. Specific phrases can be in quote marks so they get the whole phrase.
(2)Join forums for people who use similar gear to you. There are some VERY helpful people out there.
(3)Read past page 5 of Google Search. What you want can be there. I usually go to at least page 10 and then refine the search with different words and look again.
(4)Don't give up. Wait and look again.
These are common sense, but I am successful in solving problems because I don't give up looking for the answers. I work at a school and now am the person who looks after the Apple computers because I know how to sort things out. It's not at all my job to do this, but I enjoy it and can help my colleagues.
The upside of this is that I can borrow stuff easily, take software home to test it and get the odd bit of free hardware from the technician to fix or replace something. Anyone reading this (does anyone read this??) probably has an area that they are pretty confident in as well. Computers, engines, tools, cooking.....why not share what you know with others?
Philosphical stuff over. I need to break a computer!